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The Porch App , the first mobile offering from the Seattle-based company, gives homeowners three seamless and innovative ways to connect with professionals their neighbors have used and loved – Concierge, Pro Dial, and Pro Search.
With a single tap, Concierge launches a live interactive audio experience with a Porch representative who will provide consultation for homeowners so they can figure out which pro type to use and connect them with a home professional who has done similar work in their neighborhood, live over the phone.
Customers who know the pro type they need can simply tap the Pro Dial button and get connected to a professional in less than 60 seconds.
Pro Search brings the power of the Porch home network to the search experience, allowing customers the ability to browse professionals and find the perfect match for their specific needs.
Since the launch of it’s service in September 2013, millions of homeowners have used the Porch home network to find the home improvement professional that is right for them based on who their neighbors have used and loved.
Powered by the Porch network of over 2.8 million professionals, 121 million projects, $2 trillion in tracked improvement spend, and partners like Lowe’s and realtor.com, the Porch App will make the connection between homeowners and home improvement professionals a frictionless experience.
Starting today homeowners in every city in the country will be able to find and book the right professionals through the following Porch App features.
Project consultation with Concierge: A tap of the Concierge button initiates a one of a kind interactive customer service experience where a Porch representative will work with the homeowner to understand their project and establish a live connection with the right, trusted Porch professional to get the job done. For anyone who needs to address an immediate need Porch Concierge is designed to get the project addressed as soon as possible through a plumber, electrician, roofer, or many more. The entire experience is hosted over a data connection, allowing the Concierge to interactively send the customer information cards about professionals they are connected to live.
A professional on the line in under 60 seconds with Pro Dial: Pro Dial combines the power of Porch’s millions of data points and Voice-Over-IP technology to immediately connect consumers with a local, license-verified, and well rated professional. Pro Dial uses a proprietary self-optimizing algorithm to sequentially dial and prioritize professionals to find a live trusted connection for a customer, getting what used to take 15-20 minutes; done in under a minute. As with the Porch Concierge feature, the entire experience occurs over a data connection in the Porch App, allowing the customer to see ratings & reviews, neighbor information, and average project size while they are talking.
Find the Right Professional with Pro Search: For those who are looking to control their search experience from start to finish, the Porch App will allow homeowners the ability to search the Porch network of over 2.8 million professionals so they can find the professional that is right for them. This is the Porch.com experience you know and love, now in the palm of your hand.
Create your address book of great professionals with My Pros: Every time you contact a professional or add a project to your home timeline on Porch.com the Porch App saves that information for you in the My Pros tab, making it easy to get back in touch with the professionals you have talked with, used and loved.
Porch sprang to life in 2013 to tackle the age-old problem of connecting homeowners with high-quality home improvement professionals. We started out as a home services marketplace, delivering project requests to pros across the country who make up part of the $500 billion home improvement market. (Yep, that number is correct!)
Since then, Porch has evolved into a vertical software company focused on making the home simple by providing software and services to companies. Porch’s mission is to partner with home service companies and together, delight homeowners from moving to improving and everything in between. From moving companies, home inspectors, large utility companies, real estate professionals, and more, these 11,000+ small and large businesses use Porch to improve their operations, grow their business, and improve their customer experiences. Through these companies, Porch gets introduced to their customers to help make the move and home maintenance simpler.
Today, Porch is involved with approximately 2 out of every 3 U.S. homebuyers each month.
Porch was founded in September, 2012 after co-founder Matt Ehrlichman noticed that there was no organized website to find the best home improvement professionals as he was building his home.
Porch was launched as an online home improvement network connecting homeowners with qualified professionals.
Current listings are in excess of 300,000 active professionals across the U.S. Porch partners with large retailers like Lowe’s, Wayfair, and Pottery Barn to provide home services fulfillment for their customers. Porch also offers direct-to-consumer access to more than 160 different home services offerings through Porch.com associates.
Focused on assisting customers at every stage of the “home journey” – including moving in, installations, assembly, repairs and ongoing maintenance – the company facilitated over 2 million home-related projects in 2017generating almost $1 billion in revenue for small business owners and sole proprietors in specialty service areas such as plumbing, roofing, electrical work carpentry, and more.
HireAHelper is an online marketplace that lets users book vetted, professional movers to pack, load, and haul their goods to their new homes—so they can save their back (and their friendships). HireAHelper makes comparing moving company options easy by putting all the information in one place.
Inspection Support Network is the industry’s most trusted software solution for inspectors. With an incomparable portfolio of easy-to-use tools, ISN enables inspectors to simplify, streamline, and grow their businesses. Whether it’s a sole proprietor or a team of 20, ISN helps home inspectors build company brands, automate workflows, and manage customer and agent relationships.
Palm-Tech Home Inspection Software is the industry standard for easy to use mobile report writing software. Palm-Tech’s focus on ‘keep it simple’ gives home inspectors an easy to use and reliable experience that helps them save time and avoid headaches.
Kandela makes the moving experience convenient and hassle-free. The complimentary concierge service offers a convenient, simple way to connect all home services and change addresses saving customers time before, during, and after their moves.
iRoofing is a software solution designed to help contractors close and manage more sales. From getting a lead to closing the sale and ordering materials, iRoofing has been able to attract a broad network of roofing contractors, builders, insurance adjusters, construction materials manufacturers and distributors whose adaptation to technology has produced many success stories.
Elite Insurance Group removes the hassle from shopping for insurance. Within minutes, customers can compare quotes from top insurance companies using our smart technology so they can pick the right policy for their budget and needs.
HOA is a Managing General Agent (MGA) and insurance carrier hybrid with high margins and a capital efficient reinsurance strategy which limits retained risk. HOA operates in 15 states, including Texas, Arizona, North Carolina, South Carolina, Virginia, and Georgia. The company was founded in 2006 in Texas, a $10 billion homeowners insurance market, and was the 12th largest home insurer in Texas in 2019. HOA is licensed to operate in 31 states, positioning it for nationwide expansion as part of Porch.
V12 is a data, technology, and marketing company that helps brands deliver sales outcomes. V12 combines proprietary pre-mover, new mover, active shopping data, and unparalleled household insight with impactful marketing programs to drive results.
Rynoh is a technology company that protects the real estate transaction by providing settlement agents with continuous end-to-end account auditing, daily reconciliation, transaction monitoring, anti-fraud algorithms and built-in automated reporting.
Floify is a software company helping mortgage companies and loan officers create a better mortgage and refinancing experience for their customers. Floify’s digital mortgage automation and point-of-sale software streamlines the loan origination process by providing a secure application, communication, and document portal between mortgage lenders, borrowers, real estate agents, and other mortgage stakeholders.
Residential Warranty Services, based in Carmel, Indiana, is a national provider of home warranty products and inspector-centric software and services including its innovative 90 day warranty product. The company distributes solutions through a network of real estate agents and more than 1,000 home inspectors.
With Porch App, Available Nationally, Porch Unveils Innovative One-Click Experiences for Finding the Right Professionals in Less Than 60 Seconds
Porch is a website that connects homeowners with local home improvement contractors. The site also features advice articles, cost guides, and online booking for over 160 common home improvement, maintenance, and repair projects.
Porch is the home network, free for homeowners and professionals. With over 2.8 million professionals and over 120 million projects, Porch enables homeowners to make smart home improvement decisions by giving them the services they need to find the right professionals, get inspiration, and manage their home.
Source :porchgroup _ porch
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