NeuroFlow’s platform streamlines the collection of behavioral health insights at scale and empowers care teams with the decision support they need to avoid costly and dangerous outcomes
How does NeuroFlow work?
NeuroFlow helps you take control of your whole health, both physically and mentally. Complete simple, personalized activities to help you build skills towards improved mental wellness. Plus, you’ll get gift cards for making progress towards a happier, healthier you!
You’ll be able to:
Complete self-care activities like breathing exercises or journaling.
Track your mood, sleep, stress, and pain to view progress.
Stay engaged with your overall wellness whenever, wherever you are.
Earn rewards points that are redeemable for gift cards.
NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.
While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed–even the most engaging digital mental health apps in the world wouldn’t truly change the problem until the care providers were a part of the solution in a meaningful way. And so they created NeuroFlow.
Christopher Molaro, the gaps in the behavioral health system and how veterans and civilians alike faced enormous barriers when it came to receiving appropriate and timely care, which led to the creation of neuroflow.
The article continues and notes how, “The existing medical research on apps is not very robust, and it is quite far behind relative to how widely mHealth apps are utilized.” We agree, for these reasons we’ve put multiple steps in place to ensure the clinical validity at NeuroFlow. Last year we established a Clinical Advisory Board that brings leaders with decades of experience across the healthcare landscape to inform and validate the clinical nature of our technology and processes. We now have a growing body of research to highlight clinical validation and efficacy. Further, we are encouraged by objective third-party reviews of digital health apps, like One Mind PsyberGuide. We welcome more efforts like these to help raise the standard for digital health technologies and solutions.
This is another important topic mentioned in the article. There are too many examples of direct-to-consumer apps that play loose with patient information, due in part because they play outside of traditional healthcare regulation. Since day one of starting NeuroFlow, we’ve put a priority on patient privacy. This blog post helps to expand upon just some of the efforts we’ve taken as a company including risk assessments, maintaining HIPAA compliance, encrypting patient data, and more. We also recently put together a helpful one-pager documenting the efforts our product, security, and engineering teams take to protect the privacy and security of patient data. Additionally, efforts from these same teams are underway for NeuroFlow to earn HITRUST certification in 2022.
As the piece noted, there is a significant concern related to patient safety, especially when one’s symptoms are severe and amidst the presence of suicidal thoughts or actions.” We couldn’t agree more; which is why we’ve sought out and established partnerships with organizations like CAMS (Collaborative Assessment and Management of Suicidality) in order to combine an evidence-based Suicide Prevention Training therapeutic framework with our industry-leading remote monitoring and behavioral health platform. Given that someone’s mental health evolves over time, we’ve made sure to build a solution that gets the right users to the right level of care. The combination of user-generated and passive data allows us to risk stratify populations, offering self-service tools and resources for those managing stress or benefiting from mindfulness exercises.
At the same time, we’ve put the pieces in place to proactively identify those at high risk for self-harm. For those instances, our clinical services team can conduct the proper outreach and telephonic support. The feedback from the incredible work of our clinical services team is a constant reminder of the life-saving impact of new digital health tools like NeuroFlow. Lisa Petersen, the Clinical Director of Stop Soldier Suicide summed it up well; “Through our partnership with NeuroFlow, we can empower our clients with real-time symptom tracking and help them practice better self-awareness. Now we understand the trends in our clients’ mental health symptoms, allowing us to create dynamic safety plans and provide better care. NeuroFlow also equips our clients with more knowledge and choices in regard to their care.”
We believe an integrated approach to digital healthcare helps organizations overcome many of the challenges with scaling behavioral health support and resources. As our Head of Clinical Operations noted in an op-ed last year, proper procedures, documentation, and support can and should help quell the fears of malpractice and liability noted in the Psychiatric Times article. We remain steadfast in our belief that there isn’t a “one size fits” all approach to mental health. While many self-service tools and resources might suffice for those living with anxiety and depression, complex, life-threatening conditions require more coordinated solutions combining personalized support with proactive outreach.
Despite the challenges, which are worth our attention, digital health has the potential to scale and empower the relationship of us as individuals with our providers, as well as help to prevent suicide. Dr. Caroline Carney, Chief Medical Officer Magellan Health and President, Magellan Behavioral Health summarizes it well, “Integrating behavioral and physical health and understanding the social context in which health occurs remains a critical healthcare need. I believe digital solutions can help achieve this by encountering and assessing across health domains. Unfortunately, many digital solutions are siloed and disconnected from traditional care, creating a need for digital health platforms that can meet the needs for both high-tech and integrated high-touch care. NeuroFlow stands out in this regard. The NeuroFlow platform spans consumer digital engagement linked to care management through an actionable data platform. Our high-touch in-house team responds proactively to members who trigger urgent alerts, assessing for suicide. Our partnership with NeuroFlow has advanced our ability to reach people where they are and engage in active harm reduction.”
Technology should not replace the expertise and guidance of a therapist or mental health professional, rather work in concert with care providers and organizations to help improve access, remove barriers to care, and harness the appropriate, thoughtful applications of technology to achieve our mission of creating a happier, healthier world.
Magellan Healthcare has partnered with NeuroFlow to launch a digital emotional well-being program accessible to all Magellan members.
The program went live at the start of the new year and aims to be a self-help tool, enabling members to take charge of their own mental health and build confidence and stress-management skills. NeuroFlow supplies the technology via a member-facing platform, which can be accessed either via an iOS or Android app or web browser.
Members who use the platform can access exercises that are meant to keep them engaged and can receive recommendations for resources based on their needs. Activities include evidence-based videos, behavioral trackers and digital cognitive behavioral therapy programs developed by Magellan. The program can also refer members to a care manager or therapist.
The collaboration between Magellan and NeuroFlow is not new, as the health tech company initially partnered with Magellan on a clinical decision support tool that supports approximately 1 million members that are currently in treatment. This program, however, has been opened up to all 12.5 million members, Chris Molaro, CEO and co-founder of NeuroFlow, told Fierce Healthcare
NeuroFlow’s platform aggregates mental health data and builds comprehensive patient profiles, which care teams can use to identify patterns and treatment decisions. The company’s technology facilitates healthcare management for patients in between traditional office-based visits.
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